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Dai Kong |
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FAQ |
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FAQ
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Q. Are all the products from the website available? A. Yes, all items shown on the website are available. We will only confirm to our customer on items available at the time of order. Q. Mail orders? A. Yes, we ship all over Malaysia and the rest of the world. Q. How to order? A. Check our website. See something you want just send us your order by email and we will reply to you within 24 hours. Q. I don't see what I want from the website? A. Send us an email on want you are interest in and we will let you know if we have it somewhere. You be surprise. Q. Quotations and delivery cost? A. 1. All quotations will be process within 24 hours. Validity of stock for each quotations are reserve for 7 days. 2. Upon select your orders we will provide you the quotations for shipping cost by email. You decide then. Q. Confirmed orders. A. Validity of stocks as from confirmed orders received are 30 days. Q. How do I pay? A. 1. International customers by pay pal or Western Union Money Transfer. 2. T.T. to our bank account. Bank charges in your country to be bare by you. No extra bank charges in our country. 3. Visa card, Master card, JCB card, China Union Pay or ATM debit transfer for walk in customers. Upon confirmation of payment we will email the delivery schedule in detail to you for collection. Q. When will I receive my order? A. 1. Within Malaysia next 1 to 2 working days by City Link Courier Services or Pos Laju (EMS). 2. International approximately 7 to 14 days by Regular parcel pos. Depend on which countries. 3. International approximately 4 to 7 days by Pos Laju (EMS). Depend on which countries.
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